Hi everyone! Hello again. We are nearing the end of the change management process. You mentioned that change management is a bit of a fragmented process. It’s not always linear. But one thing to remember is that change management is continuous. Many people think that once you flip the switch and merge employees or activate a new system, change management is done. However, we argue that change management is just about to begin. So, let’s talk about sustaining change management.
When we’re doing integrations and transformations, the sustainment phase is crucial. It’s important to monitor certain aspects to ensure the commitment to change. Let’s take the case of implementing Salesforce in our virtual sales team spread across the US. What are the top three things we should monitor to continue adoption?
First, user engagement and activity. We need to track the level of engagement and the usage of the system. Additionally, we can provide additional training modules to help users understand the system better.
Second, training and support. It’s essential to provide ongoing training and support to users. This can be done through quick reference guides, chatbots, and other easily accessible resources.
Third, performance and results. We should focus on sales coaching and mentorship to improve performance. Customized reports and dashboards can also help track sales metrics and identify areas for improvement.
To be proactive, we should also consider potential countermeasures in case we see any weak points. For example, if we receive negative customer feedback or notice a decline in sales metrics, we can implement additional user engagement strategies, such as gamification and incentives. We can also address any issues through coaching and mentorship.
In conclusion, sustaining change management is crucial for the success of business transformations. While AI tools like ChatGPT can provide valuable insights, human connection and expertise are still essential. Let us know in the comments or reach out to us on LinkedIn if you have any questions or need further assistance. Thank you for following along!
