Hello everyone and welcome to this lesson. In this lesson, I’m going to show you a practical example of leveraging ChatGPT to provide us with sentiment analysis. So, what I’m going to do is ask ChatGPT to tell me the main positive aspects customers mentioned in these reviews. I will then navigate to the Excel sheet that I showed you before. Starting with the positive reviews, I will select the feedback column with a value of 1, indicating positive feedback. I will copy a few of these positive reviews and paste them into ChatGPT. ChatGPT will summarize the positive aspects mentioned, such as the sound quality, ease of use, smart home control, entertainment features, compact size, and future potential.
Next, I will explore the negative reviews. I will select the feedback column with a value of 0, indicating negative feedback. I will copy a few of these negative reviews and ask ChatGPT to tell me the most common complaints. ChatGPT will summarize the common complaints, including poor sound quality, limited features, unreliable performance, difficulty setting up, and issues with Wi-Fi connectivity.
If you want to analyze the pricing of the product, you can grab all the negative reviews and ask ChatGPT to provide insights on customer sentiment towards pricing. In this case, the reviews did not explicitly mention pricing sentiment. However, you can ask specific questions about pricing by plugging in the negative reviews.
To summarize specific text, you can ask ChatGPT to summarize the negative reviews in one paragraph. ChatGPT will provide a concise summary of the negative reviews, highlighting the main issues mentioned.
If you want to know what action items to take to overcome these issues, you can ask ChatGPT. It will provide general actions, such as checking Wi-Fi connectivity, resetting the device, and contacting customer support. As a business owner, you can analyze the negative reviews, summarize the key points, and ask ChatGPT what action items you should take. It will recommend actions like improving sound quality, customer service, and launching marketing campaigns.
In conclusion, leveraging ChatGPT for sentiment analysis can provide valuable insights from customer reviews. It allows you to identify positive aspects, common complaints, and take necessary actions to improve your product and customer satisfaction. I hope you enjoyed this lesson and see you in the next one.
