Hello and welcome! Today in this video, we are going to show how S Club has built a solution wherein they have integrated ChatGPT along with Salesforce.
In this account page called Repco, you have the normal activities and ChatGPT on the site. ChatGPT has ushered in a new era and many businesses have started to use it to enhance productivity.
ChatGPT has been used in various ways. It can be used to understand your current and prospective clients, the industries they are working in, and the pain points they have. It can also be used to generate content for newsletters, sending emails, and responding to queries.
At S Club, we believe that with Salesforce being the leading platform for sales and CRM, and with the assured era of ChatGPT, users will often have to switch tabs between Salesforce and ChatGPT. The ChatGPT will not have the history of what you have searched in the past two weeks, so we have made searching of the ChatGPT easier in Salesforce.
Lastly, this ChatGPT plugin is reusable. In our demo, we’ll show how we have used it for an account, a contact, an opportunity, and a case. You can use it across every object without the need to create multiple plugins.
In conclusion, the integration of ChatGPT with Salesforce is a powerful tool that enhances productivity. Users can seamlessly search and utilize ChatGPT without the need to switch tabs or copy-paste information. Additionally, the ChatGPT history is stored within Salesforce, allowing for easy access and reference. This integration streamlines processes and improves efficiency in customer service and sales.
Thank you and have a nice day!
